Internet access is actually the ability of connecting individuals and organisations to connect to the internet just by using the computer terminals, computers and other devices. And finding the proper internet provider is not an easy job. Especially, when you are in a city like Bangalore, though the choosing of mobile service provider was easy but one will thus find it difficult when it comes to choose a proper internet service provider.
Choosing an ISP in Bangalore
There are numerous options available to choose from when it comes to choosing the proper internet service provider in Bangalore. It is from wireless dongle to wired broadband. Even in between these also one will find different other service provider names that are Hath way or Airtel or YOU Broadband or ACT Broadband or we may say Tikona. Broadband services are distributed area wise in Bangalore. Not all service providers provide the internet in every part of Bangalore. If on one area Airtel Broadband is running then on the other area You Broadband or we may say ACT or Tikona is running. So after seeing all other chart rates and all, we decided for the installation ACT Broadband in our place. Almost within 24 hours of requesting for a new connection, the ACT Broadband sales person to collect the details and necessary documents.
Just beware while filling the ACT forms as sometimes the sales person asks for some personal details or documents. And it was not really sceptical as no other inter service provider (ISP) has ever collected PAN card, AADHAR Card details. After questioning them for many times, they kept on saying that this is just some new rules and regulations which was decided by this operator. Later on, we came to learn that they used these details just to use it against the defaulters. On the other hand, ACT Broadband modems are quiet expensive and costs much more than the modems of other brands of ISPs available in the market. The average cost of ACT Wifi modem is around 2000/-
Speed Details Of ACT Broadband
As per our knowledge, ACT Broadband has a very nice assortment of plans to choose from and have caters to choose any types of usage as per requirement. It provides us with a numerous plans and offers such as unlimited internet plan, ACT swift, ACT Rapid Plus, ACT blaze, , ACT Lightning, ACT Storm, ACT Incredible etc, which therefore provide us with different tariff plans such as Rs. 685, Rs. 959, Rs. 1059, Rs. 1159, Rs. 1399, Rs. 1999 and along with different speeds i.e. 15 Mbps, 50 Mbps, 75 Mbps, 75 Mbps, 125 Mbps etc. Depending on the area, the speed of the internet service provider varies very much as if one area one will experience a good speed whereas one will witness very less speed in the other area. So eventually it is very much dependant on the basis of the area.
Also Read: Airtel Broadband Plans And Review In Bangalore
ACT Broadband Plans In Bangalore
Issues Of ACT BroadbandOne of the major issues with this is its connectivity and speed because sometimes one has to face unannounced and unceremoniously blackouts for a couple of minutes. Sudden blackouts sometimes can therefore cause stress and sometimes leads to some amount of frustration. Though it is sometimes an isolated issue, it is sometimes very much frustrating to deal with. ACT is, therefore, can be explained as one of the worst when it comes to customer services. Because if they say that they need to raise a ticket, then slowly one would lose all their hope. And if accidentally they say that our technician will reach you in 24 hours then that means that no one will ever contact you in that case. So in this case the best way is to take the direct contact of the technician. Though they also respond very poorly at least once in a while, they pick up your call and therefore help you in resolving the issue.
Also Read: Top Broadband Connections Providers In Bangalore
Apart from these things, ACT was good. Even the ACT Broadband recently has launched some new plans for the home users in Bangalore which gives with a speed like 80Mbps. So, it is very much important to take a provider with better services. This is just because things will thus go down and one will face various issues and at that time one will feel like crunching their head into the ground. So it is better to choose the right ISP provider rather choosing the ACT Broadband services.
| Plan Name | Plan Price | Internet Speed | Monthly Data | Extra Data | Post FUP Speed |
| ACT Swift | Rs. 685 | 15 Mbps | 100 GB | – | 512 Kbps |
| ACT Rapid Plus | Rs. 959 | 50 Mbps | 240 GB | 1500 GB | 512 Kbps |
| ACT Blaze | Rs. 1059 | 75 Mbps | 320 GB | 1500 GB | 512 Kbps |
| ACT Storm | Rs. 1159 | 100 Mbps | 400 GB | 1500 GB | 1 Mbps |
| ACT Lightning | Rs. 1399 | 125 Mbps | 550 GB | 1500 GB | 1 Mbps |
| ACT Incredible | Rs. 1999 | 150 Mbps | 875 GB | 1500 GB | 1 Mbps |
| ACT Essential | Rs. 2999 | 150 Mbps | 1200 GB | 1500 GB | 2 Mbps |
| ACT Advance | Rs. 3999 | 150 Mbps | 1650 GB | 1500 GB | 2 Mbps |
| ACT Progress | Rs. 4999 | 150 Mbps | 2200 GB | 1500 GB | 2 Mbps |
| ACT GIGA | Rs. 5999 | 1 Gbps | 2500 GB | – | 1 Mbps |
Act Netflix Plan Bangalore :
- Subscribe to any ACT Entertainment plan from the below table
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- Enjoy the best of entertainment on an incredible network and get up to Rs 350 cashback
EXTREMELY BAD SERVICE. I took a connection which was activated last Sat. it did not work properly even for 1 day. Very slow speed. I took a connection of 100mbps but getting 7 mbps. frequest disconnection and no service. The technician who came here (Anil) is extremely rude. he came last Monday and could not fix it. He said Tues is his weekly off . he will come today at 12 pm. when I called his today he said he can’t come now. he can come only in the evening after 5 30 or 6. I have to take leave from my office and wait for him. PATHETIC SERVICE. DON’T SIGN UP FOR ACT.
Thanks for your feedback Debasis
Worst customer support team : -I never seen this much irresponsible customer support. My internet is down almost 4 days. now they are saying, not able to solve the issue better to disconnect.If we are calling customer care, it will take 10 to 15 Min to contact them even it is connected, they will not give a proper resolution and way of speaking also very arrogant.
Extremely worst service. Net is not working since 5 days. We have complaint 8 times, since 5 days. My daughter has online exam. She is not able to write the exam. There no response form Act team.
Worst Srvice
Hello all, please be careful before making any payment to the sales executive. he confidently says it is feasible to provide service and takes the payment.later on he realizes that there is no feasibility. To get back your money from ACT is a big pain. They have not made by payment even after 1 month.it has happened to one more person in my building…..do not trust till you are sure that there’s network in your place
Worst customer service .Call is put and hold for more than 12 mins n even if we are on hold call Gets disconnected .and it’s 8days since I booked the connection but haven’t got it yet even after paying the full amount for 3 months. Worst broadband ever.
Absolutely pathetic service. I have paid 6 months rental in advance and since one month, the speeds are below 1 MBPS. Even after repeated follow ups, nothing has happened. They asked me to buy additional data which I did, but still see no improvement in speed. Their standard reply is they are checking and revert. Worst service from them, if you have a alternative, don’t ever go for ACT Fibernet.
Say big NO to ACT Fibernet !! N If you stay in Whitefield area their service is even worse
Pros:
Internet speed (when it is working!!! **Conditions apply )
Cons:
1) Connection goes down very frequently or speed drops or backup power stops working (believe me when I say frequent here, almost every 2 weeks)
2) the technician who fixes the ticket which was raised will not have any idea what he fixed, he will not know what was the root cause and will close the ticket even without confirming with the customer if it’s really working
3) so most certainly you will end up reopening the same ticket or raise similar ticket after a week or two
4) technicians are available only weekdays from 9am to 6pm(when most of us will also be in office) They all call and ask if you are you at home as they are coming to fix the problem. If you are a working person and you can’t stay at home then it was entirely your problem that poor guys could not provide you proper solution.. and they can come anytime that day or next day they cannot give you any fixed time you know it’s not their mistake you opted for their service..
5) so of you chose ACT as your internet provider please inform at your workplace and apply planned leaves every two weeks /even better every to get your internet connection fixed .. if not be ready that your ticket will be closed with false updates and connection will work for few more hours n then the Bhooom ….
6) call the customer support and they will give same recorded answers , your bag will be filled and heavy with their sorries and apologies with no solution. It would be apt to rename their customer support- ‘Naale Ba service’ -Nale Ba – Wikipedia (https://en.m.wikipedia.org/wiki/Nale_Ba)
7) if at all you are frustrated following up with them (or am I the only one who gets frustrated?) don’t dare to raise your voice !!! It’s a crime … They will remind you that you are on a professional call and start preaching you about ethics and manners.. no no you cannot ask them back about their work ethics !!, Should not ask how professional they are in providing their service !!, cannot question how they can provide false resolution data and close ticket !!..
NO NO NO you cannot question anything because you chose their service.. and that’s ittt.
So if you are ready to fight every now n then to get internet working and also pay money for the mental stress they are causing go ahead with their service
Worst customer support team : -I never seen this much irresponsible customer support. And irresponsible agent
Worst internet service… Please don’t pay any amount without getting the internet connection… They won’t give back my money 35 days are completed…. Very worst network…. before collecting my money they keep on called me after that I called them 1000 times but no response….even they group mail I’d also not responding … So if you want to loose you patience and money go for ACT fibernet…. 😠😠😠😠
We have complained to ACT customer care 5 days back .
But still they have not resolved issue.
Even very Difficult to contact customer care.
Better avoid ACT internet.
Worst service ever I faced in my life..they came for feasibility check and they told to pay n connection will be done in 4-5 days with assurance ..n then it was more than. 10days ..they neither came nor pick the calls ..instead they even used to disconnect the calls after picking and have been setting up wrong hopes ..n finally when I told I would be complaining to police station they said connection is not possible n all n ask to request for refund ..n no idea they would do the refund or not..
Kindly note:Never go for ACT..even customer service people just transfer n transfer and disconnect the call ..n very rude to customers.
WORST service ,worst customer service ,ACT should not even be the last preference of people ..