Shopping is considered a therapy and with the emergence of renowned e-commerce platforms, this advantageous facility has become more convenient for everyone. You can easily order anything with just one single tap through Amazon or Flipkart & your order would be delivered to your doorstep. Also, if you want the order to get delivered on the same day then you can use the Amazon Prime Delivery feature as well. But, have you ever wondered about what if you’re looking forward to giving a parcel to someone as a surprise or you wish to go and pick it up yourself?
Hold On! Amazon has found a solution for this problem too & has named them Amazon Hub Counter & Amazon Hub Counter. The popularity of these services is booming in the US & almost 89% of users from the US rely on Amazon for their shopping sprees which is the major reason for planting these services abroad. In this article, we’ll brief you everything about these services which will give you an idea as to what it’s & how you can use them to keep your parcel safe & secure if you reside in the US, UK, or another country that offers these facilities.
Note: This facility is currently available only in selected countries abroad & not in India so unfortunately shopaholics from India won’t be able to access it. |
Features | Amazon Hub Counter | Amazon Hub Locker |
Cost | Free | Free |
Country Availability | 13 | More than 900 areas in the US & other 11 countries |
Type Of Space | Open Counter | Locker |
Staff Presence | Yes | No |
Package Storing Period | 14 Days | 3 Days |
Returns Acceptable | Yes | Yes |
Packaging Material For Return | No | No |
Type of Package | From Amazon Only | From Amazon Only |
Self Service | No | Yes |
Automation | No | Yes |
Code | QR code | 6-digit drop-off code |
Location | Outlets of 3rd party retail stores | 3rd party retail store & other shopping, grocery, and essential service outlets |
Applicable For Baby & Food Items | Yes | Yes |
Timings | According to retail store timings | 7 am to 9 pm sometimes 24*7 |
In simple words, Amazon Hub Counter is located at some 3rd party retail stores where the employee of the business entity is available to assist you. The staff there is responsible for helping the customer to find or return their parcel. It’s also termed as a combined pathway of pick-up points & is generally based in big grocery stores, coffee shops, airports, post offices, banks, convenience stores, gyms, or medical stores. This facility can be used infinite times to pick up or return packages from Amazon only. Customers can pick up or return their parcel through Amazon Hub Counter only if it fits the criteria mentioned by Amazon.
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On visiting the Amazon Hub Counter you’ll be guided by the store staff which will enhance your overall customer experience. The staff will ask you to show the barcode provided to you by Amazon for scanning purposes. Once staff scans the barcode & your order gets verified by them the last step is handing over the package to you. After the final verification, the staff will hand over the right package to you if you come to pick up your parcel. In case of returns, they’ll take the order and will keep it back safely on the open counter.
You can do this yourself too, checkout out the below-mentioned steps, locate an Amazon Hub Counter near you, and see how it works.
Note: You’ll receive a message from Amazon that would include the pickup code and product delivery confirmation update as well. |
The option of self-service is not applicable if you wish to return your order at Amazon Hub Counter. Those who wish to return an order are offered an assisted return facility by the staff. You’ll also be receiving a set of returning essentials (if required) from Amazon. This is acceptable in only a few cases. You have to re-pack the parcel again with or without these materials post which you’ve to follow a simplified procedure for returning the parcel at the counter.
Note: If your location & the order qualifies for a return at Amazon Hub Counter in that case only you can drop off your parcel there. |
Follow the below-mentioned steps to return your parcel at the counter:
Note: Your order is packed in a polyethene bag by the counter staff as per the guidelines stated by Amazon. A return label is also added to the package before executing the return process to Amazon. |
Lucky are those who choose Amazon Hub Counter as their delivery partner. You have the premium liberty to choose your delivery counter while checking out from Amazon. All you have to do is enter the relevant postal code (preferably the closest location) & your parcel will get delivered there. You can also return the parcel at the same outlet in case there’s any quality issue or if you’re looking for an exchange.
Talking about the presence of Amazon Hub Counter well this versatile service is available in 13 different countries worldwide about which we’ve mentioned below:
Moreover, the working timeline of the Amazon Hub Counter differs a bit in comparison to the locker. All the counters function according to the work hours followed by the 3rd party retail store.
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The usage of Amazon Hub Locker is quite popular in the US because of its streamlined security features. These lockers are generally found in different sizes and are offering a contactless experience to customers post the breakthrough of Covid-19. There’s no staff at the locker to assist you. You have to reach your locker and pick up or return your parcel through self-service. Generally, these lockers are located in the same type of areas where counters are available i.e, convenience stores, big malls, huge gas stations, or supermarket stores. If you want to get your order delivered at Amazon Hub Locker then check out the eligibility criteria below.
Once you’re done placing your order you have to follow a procedure to get your order delivered to the Amazon Hub Locker. Have a look below at how it can be done easily without any external help.
As compared to counters, Amazon Hub Lockers are safer as they’re built with automatic kiosk features. This supreme & secure facility of Amazon Hub Lockers is right now available in more than 900 areas all across the United States. Other countries where customers can access this safest delivery option are France, Mexico, Canada, UAE, Germany, Italy, Spain, Austria, United Kingdom, Japan & Australia.
The Amazon Hub Lockers follow a strict timeline which starts from 7:00 am to 9:00 pm. You can reach the location anytime during this period to pick up your parcel away from the hassle of receiving it at your home or office. However, certain lockers function 24*7 according to the store work timings where the locker is based at that moment. This substitute timing is feasible for those individuals who travel frequently or don’t have a fixed time for receiving the order. The parcel is kept in the locker for 3 days only hence customers have to take it before this period otherwise it’s returned to Amazon.
The main purpose of the locker and counter is somewhere very similar. Just like picking up your parcel from the locker you have the option of returning it too. We’ll tell you how you can seamlessly return items to the locker.
Note: While returning make sure that the package is small in size and is less than 18in*14im*12in as that’s the minimum criteria under which a parcel should fall for fitting inside the locker. |
There’s no doubt that these facilities do offer multiple advantages but there are a few disadvantages associated with them too. Have a look below to know about them.
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With this, it’s a wrap and we hope that now you’ve got a flair idea about this beneficial facility offered by Amazon. It’s a one-stop solution for all those who want to pick up their parcel as per their comfort zone or whenever they’re free from their busy schedule. Certainly, this facility of Amazon Hub Locker & Amazon Hub Counter works best for those who are working professionals or students as for them it’s not possible to be available at the concerned address every time. We hope you’re now sorted about these facilities and have understood the differences between them.
Ans: The period for which Amazon Hub Locker holds the package rounds off around 3 days whereas Amazon Hub Counter keeps it for 14 days. However, if the person doesn’t arrive to collect their package within that specific period then it’s eventually returned to the Amazon authorities. The customer is also reimbursed for the same as per the refund policy.
Ans: Amazon strives to connect with people through its facilities & always makes sure that it’s easily accessible by everyone including individuals who suffer from disabilities. They have embedded a headphone jack in Amazon Hub Locker for people who have low vision using which one can get their parcel themselves without asking for help.
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