Apple tries to bring all applications together in one central place, similar to what we find on iOS and iPad iOS. The Mac just looks a lot more like its mobile counterparts. The Mac App Store is taking the central part of the mac ecosystem as the usage of the Mac users increases. If you have been struggling with App store not opening on Mac, you’re in the right place.
We all need to have a reliable connection for running the Apple App Store on our Macbooks. If you need an app and it’s hosted on the Apple App Store, then this would be the only option to open the Apple App Store on Mac.
In this article, we have answered your most common question about Why won’t the Apple App store open on mac? We have provided 10 amazing solutions that will help you with App store not opening on Mac. Ensure to follow the steps given below to get the absolute result.
Causes and Fixes for App store not opening on Mac
Solution 1: Ensure that the internet connection is turned on
Open the browser of your choice and reload a new website. If it doesn’t work or the browser is unusually slow, there may be a problem with your Mac’s Internet connection.
Do the following steps to resolve this issue.
Step 1: Restart your wireless router.
Step 2: Connect to a different Wi-Fi network.
Step 3: Disable VPN if it is turned on.
Step 4: Open the network system settings and change your DNS.
Step 5: If you want further assistance contact your Internet Service Provider.
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Solution 2: Verify that Apple Systems are active
Sometimes Apple systems crash unexpectedly. At other times, Apple temporarily disconnects them for maintenance.
Visit the Apple System Status website for the latest information directly from Apple.
Step 1: Check the item on the Mac App Store specifically; a circular green light should appear next to it when the App Store is online.
Step 2: A green circle means the service is operating normally.
Step 3: Apple adds alerts, changes the colour and shape of various lights to notify when certain services don’t work on Mac.
Solution 3: Exit the App Store and Restart Your Mac
This is a basic but effective troubleshooting step that you should try if you have problems with your Mac. Exit your active application by pressing Cmd + Q or selecting the name of the application and then exiting [Application] on the menu bar.
Step 1: Exit the App Store option in the menu bar.
Step 2: Exit the App Store before restarting your Mac.
Step 3: If the App Store does not close, press Cmd + Option + Esc and force quit.
Step 4: After closing the App Store, go to settings > Shut Down and shut down your Mac.
Step 5: To restart it, wait at least 30 seconds before pressing the power button.
Solution 4: Sign Out and Sign Back In
For many users, the blank screen indicates that their Mac cannot connect to the App Store when they try to view Apple ID information. This indicates problems with your Apple ID account. When you see this you can simply log out and log back in.
On your Mac, open the App Store > Select Store, and continue to ‘Sign Out’ from the menu bar.
Follow the instructions below to exit the App Store.
Step 1: When you reopen the App Store, go to Store> Sign In and enter your Apple ID information to sign in again.
Step 2: On your Mac, Sign in to the App Store window.
Step 3: Sign in again with your Apple ID email address and password.
Step 4: If that doesn’t work, try logging out in System Preferences> Apple ID> Summary and logging in again.
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Solution 5: Update Your Mac to the Latest Version of macOS
A problem with your Mac’s operating system may be causing a blank screen to indicate that it cannot connect to the App Store. This happens occasionally when macOS has a software bug. Usually, Apple releases a patch update that you can install to fix these bugs. All you have to do is make sure you are running the latest version of macOS.
Step 1: Go to Settings> About This Mac> Software Update to check for new macOS updates.
Step 2: Download and install all the available ones.
Step 3: Beta users must revert to a public version of macOS.
Step 4: MacOS checks for software updates in System Preferences.
Step 5: Select the check box to keep your Mac up to date automatically.
Solution 6: Change the date and time settings on your Mac
Differences in the date and time between your Mac and Apple servers can cause communication problems with the App Store. The easiest way to solve this problem is to set the date and time automatically.
Step 1: On your Mac, go to System Preferences> Date and Time.
Step 2: Click on the padlock and enter your administrator password to approve the changes.
Step 3: Then click on the Date and Time tab and enable Set the date and time automatically.
If it is already on, turn it off and temporarily change the time to a different time zone. Try the App Store again and then reset the date and time.
Solution 7: Delete the App Store Settings from the Library
Your Mac stores information about how you use the App Store as small files in the library. It uses these files to give you a smoother experience, but they can sometimes interfere with your Mac’s connection to the App Store.
Use the Finder to find the cache files and delete them if they are corrupted. The App Store will create new ones the next time you use it.
Step 1: On your Mac open Finder and choose settings > go to Folder from the menu bar.
Step 2: Then click on Enter > Library > Caches > and click Go.
Step 3: Go to the Library Caches folder in the Finder
Step 4: The Finder opens the Caches folder when you click Go.
Find and move any of the following files to the Trash
com.apple.appstore
com.apple.appstoreagent
storeaccount
storeassets
storedownload
storeinapp
Now go to ~ / Library / Containers / and delete these files if you find them:
com.apple.storeagent.plist
com. apple.commerce.plist
com.apple.appstore.plist
Solution 8: From Your Firewall Allow Incoming Connections
Your Mac’s built-in firewall protects you from potential malware threats. By default, your firewall is configured to allow connections from the App Store. However, if you have any problems, you should check the settings.
Step 1: Go to System Preferences.
Step 2: Click on Security & Privacy then on Firewall.
Step 3: Click on the padlock and enter the administrator password to make changes.
Step 4: Then go to Firewall Options.
Step 5: Check the option to automatically allow the embedded software to receive incoming connections and click OK.
Step 5: Allow firewall options from macOS built-in software security and privacy settings to ensure your firewall is not blocking the App Store.
Third-party security software, such as Norton AntiVirus should be temporarily disabled. Contact the developer to help you adjust your settings if your Mac causes the blank screen and is unable to connect to the App Store,
Solution 9: Firewall Cache Reset on Your Mac
An issue may arise with the cache App store not opening on Mac even if you set the firewall to allow incoming connections. By deleting it in Finder and letting the firewall create a new one you can reset the cache.
Open Finder and select Go > from the menu bar and go to the folder. Type the file path /var/dB/crls/ and click on the Go.
Step 1: Go to the Finder and click on the firewall settings folder.
Step 2: To access your firewall cache use the file path.
Step 3: Find and delete crlcache.db or ocspcache.db.
Step 4: You may need to enter your administrator password to do this.
Step 5: After doing this, restart Mac and try connecting to the App Store again.
Solution 10: Remove the Verisign Certificates from the Keychain
If the App Store says “There was an unexpected error while logging in: UNTRUSTED_CERT_FILE,” it means there is a problem with the keychain on your Mac. Many users have solved this problem by removing VeriSign certificates from their keychains.
Step 1: Open Keychain Access from the Utility folder in your applications or using Spotlight.
Step 2: Search for VeriSign.
Step 3: Select all the results by holding down the Shift key, then pressing the Delete key and entering your admin password to delete them.
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Conclusion on App store not opening on Mac issue
If you still can’t connect to the App Store on your Mac after trying all the steps provided, you may need to speak to Apple directly for personalized assistance. Schedule a conversation with Apple Support at an Apple Store, over the phone, or via webchat to determine the cause of your problem.
