Comments on: Hathway Broadband Review Bangalore

By: Santhosh

Santhosh — Sat, 27 Mar 2021 05:04:21 +0000

Firstly on my expiry date their customer person called me and i asked for an offer then he said that Renew for Rs 1689/- and we will give you 3 + 1 month offer and he sent me the payment initiated message for Rs 1689/- and i paid as per instruction . Then i got a message that dear customer , we have received payment of Rs 1689. your account required 1766.46 payment for renewal . Then I complained to the customer again and sent him all the proof screenshots of the calls and messages . and again the second customer care person said sir that is not the amount for 3+ 1 offer, pay Rs 1766.46 pay the difference amount i will activate you 3 + 1 offer
Again I paid the difference amount as he said .. Now after 2 days they have renewed only for 3 months.
And i’m trying to call customer care they are not answering my call , and online complaint also im unable to make

They cheat customers to pay and wrongly guide them, pathetic service

By: B. Dsouza

B. Dsouza — Tue, 30 Jun 2020 09:14:24 +0000

Terrible Service. Once you become a Subscriber, you will beg for Service.
Unfortunately I paid one years subscription and now am stuck.

Their Sales Team will promise you the moon till you give cheque.

I have paid for one year and Service commenced in March 2020. In last 4 months, there has been no wifi for 36 days. I lodge online complaint and they show rectified but nothing is done.

Does any one know how to get refund?

Customer Care is non existent and the Numbers given are never available. Since it is recorded message, it will give you headache.

Please consider 10 times before you go for Hathway Broadband .

By: AnupKB

AnupKB — Fri, 26 Jun 2020 07:23:32 +0000

Worst experience. They promise 1000GB but they provide only 300 or 200 GB.

By: Arthur

Arthur — Thu, 04 Jun 2020 12:41:46 +0000

Stay away from this Network. very bad.
Next to impossible to get to the customer care.
They promise you heaven.
once they take the money for connection. No one ever responds.
No updates. Total blackout.
you are sure to experience Hell.

By: Vivek Bisht

Vivek Bisht — Thu, 07 May 2020 08:03:42 +0000

Dear Team,

Few of the concerns, I would like to bring in your notice that your Sales Team is very good in follow up (they remind about 20 to 30 times in a day through messages or calls) but when I come to the service part people don’t turn up with resolution or don’t take the things seriously.

I have been complaining about network problems from last couple of months, but every time your call center people reset the settings from their end and make the things workable for couple of minutes/hours.

Instead of repeated complaints and visits of one of your Technician (Mr. Anup) I was told that he has requested team to change the wiring for permanent solution but no one is ready to accept and problem is still persisting.

Please find below complaints which I have been facing:

It gets disconnect automatically.
Speed is not good.
All the LED shows stable in modem but internet doesn’t work.
Sometimes work after restart but sometimes doesn’t.
Call Center people also don’t help properly.
Irritating Sales team (20-30 times calls or messages in a day for renewal)
No service or feedback call for complaints.
It is my humble request to intervene in this matter for permanent resolution else let me know they process to discontinue with the same.

Hopping positive response else I will be force to complaint in consumer form for such harassment.

Regards

Vivek Bisht

By: Raina

Raina — Thu, 30 Apr 2020 14:38:53 +0000

Worst service provider. My wifi was not working for the last 4 days and I complained but they did not resolve. Every day they told that it would be resolved by tomorrow, but they did not resolve the issue. Don’t waste money on Hathway Broadband.

By: Praveen Kumar

Praveen Kumar — Tue, 07 Apr 2020 10:47:43 +0000

Worst network of all..

I wanted a new connection and contacted them. They have asked for 6 month’s payment in advance and promised to give me connection in 5 days, but never shown up after that. When contacted for a few times agreed to provide the same day later ignored calls from my number.
When called from another number, arguing to take refund and hung up on face.

Really I suggest not to take such shitty organised network.

By: RADHA

RADHA — Mon, 23 Mar 2020 03:52:02 +0000

The worst broadband connection, govt should close this kind of irresponsible connection. We paid, that guy still dint turn up to give connection. Now they r not ready pick calls as well, not ready to refund, whom to complain to shut down this company?

By: D Viswanathan

D Viswanathan — Sat, 14 Mar 2020 07:37:52 +0000

I talked with one of your customer care executive to relocate my hathway device. He agree to relocate the device. After this only I paid 485 rs. After paying the amount, I got a call asking location details that I had to relocate, I shared the location. After sharing the location, He is telling that the area is not feasible to relocate. So, I asked refund of my paid amount 485 rs. the refund not yet happening. They are not refunding the back. They are cheating the people. Also poor service they are providing. They are cheaters

By: sai

sai — Thu, 27 Feb 2020 15:03:48 +0000

worst broad band . don’t waste your money by taking hath way, very poor service, if u call customer care we should in line for more than 15 min. it will show the speed in fast.com, where as you cannot find that speed while surfing/ browsing, and hath way guys, if you don’t want to provide a better network and customer service,and couldn’t respond when there is a issue , its better you shut down your company. you will make people pay lumpson amount and don’t give better speed and network.