A failed exclamation mark next to a sent text message means that it’s undelivered. The prominent cause for this trouble could be an incorrect SMSC number, poor network, insufficient recharge, or something else. This issue is quite unpleasant and can happen on any SIM Card whether it’s Jio, Airtel, Vi, BSNL etc. Recently, Jio users have been the major victim of this problem. If you’re someone who’s trying to send a SMS through your Jio number but they’re not getting delivered to the recipient then this comprehensive guide is the right match for you. In this article, we have duly noted down the top reasons and solutions to fix message-sending failure in Jio SIM without extra effort.
Reason 1: Exhausted Message Quota
Every recharge you do has specific limit restrictions on how many messages you can send until your recharge is over. For Example: 200 messages. However, if you use the messaging feature excessively and send 200 messages in a day then you won’t be able to use this service further. The only solution to your rescue is to recharge the SMS balance again on your number. Check on the Jio Official Website what plans are applicable for Prepaid and Postpaid SIM cards and get a recharge done.
Reason 2: Not Updated To Latest Software
Not upgrading to recent software introduced for your mobile handset could be another possible reason for outgoing message failure in the Jio SIM. If there’s any new update available and you have not installed it then you should immediately download it and restart your device. We have detailed the step-by-step guide on how you can update software on Android or iOS devices and get rid of this messaging error.
- For Android Device: Launch Settings > Phone > About Device and check if there are any updates visible. Tap on the View Updates option if any update is available and then download and install it.
- For iPhone: Click on Settings> General> Software Update > Download and Install > Enter Apple Passcode> Install Now
| Note: Your device should be charged 100% while updating to newly launched software and all your files should be completely backed up. |
Reason 3: Exceeded Word Count
A standard message count is 160 characters including spaces and excluding bells and whistles. If you send messages beyond this limit then they will be delivered in two parts or will get lost during transit and might not be delivered to the recipient. The only fix to this is sending a message on the Jio number within 160 characters only.
Reason 4: Misconfigured SMSC Number
The space for the SMSC number in your device Message Settings might be blank which is preventing the message from getting delivered to another number. This can also happen if the wrong SMSC number is entered in your handset. So, you need to ensure that correct SMSC number is updated either through USSD Code or Message Settings for seamless message delivery.
Also Read: Upgrade Jio SIM From 4G To 5G For Advanced Connectivity
Reason 5: Consists Suspicious Link Or Illegitimate Content
If the receiving message network carrier detects a harmful link, hate context, abuse, adultery, drug or criminal-related inappropriate content in the text message sent by you then it’ll be instantly blocked by the SMS Department. Henceforth, you need to be extremely cautious while sending text messages to anyone in your contacts list and follow the messaging guidelines accordingly.
Reason 6: Sudden Network Glitch
Your communication services will be hindered if you’re in an unstable network zone. It mostly happens while travelling through trains (outdated areas), in ground floor areas, lifts, etc as there is low or no network. Certainly, there’s no guaranteed solution for this except waiting to get into a good network zone. Once you’re in a strong network zone try sending a test message to check if the outgoing message error in Jio is fixed or not.
Reason 7: Opted For “Receive SMS Messages”
If someone has deactivated “Receive SMS Messages” in their message settings, any message sent to them won’t get delivered. Unfortunately, there’s no possible solution if someone has turned on this feature on their handset. Though, if you’re on personal terms with the person you can ask about it but in the case of business messages there’s no solution.
Reason 8: Invalid Message Format
The usage of special characters, multiple numbers, and symbols is considerably the most common reason for undelivered messages. You should send an SMS in a proper format, typed correctly with no symbols and extra spaces within the character limit. If any message sent by you failed and had symbols included then send that message again excluding additional characters and see the results. All your messages will get delivered and you’ll also receive a delivery report once it reaches the recipient.
Reason 9: Using Unverified or Inactivated Number
If you’ve purchased a new Jio SIM card but haven’t completed the activation procedure then your messages won’t get delivered. You have 48 hours to activate your SIM through IVR, SMS, or Customer Support. After finishing the activation process you’ll be able to send and receive messages alongside accessing all the other services.
Reason 10: Unpaid Bill & No Recharge
Message failure also happens if the receiver has no balance to support incoming and outgoing message service. Such circumstances arise if someone has been not using or recharging their Jio number for more than 90 days. Your messages will also not get delivered if you don’t have sufficient balance. Prepaid users should check if they have enough SMS balance and Postpaid SIM users should check if SMS usage is within the current limit. Additionally, Postpaid users with a 10ARP plan should already have an actively running pre-plan on Post Recharge to continue using data, messaging, and call services.
Also Read: Convert Jio SIM To eSIM Android & iPhone
Reason 11: Newly Ported SIM Card
Your SMS services will be stopped if you have got your number recently ported from another networking operator to Jio. Wait for 24-48 hours to use the text message service.
Reason 12: Your Contact Is Blocked
Sometimes the contact number you’re trying to reach through text message must have blocked your number. Now the reason for this is unknown like it could be they don’t want to be in touch with you or just want a break for a while. There’s also a possibility that your contact got accidentally blocked by them. If you think so, then reach out to them on another communication platform and request them to unblock your number.
Reason 13: Unwanted Message App Cache
Sometimes excessive accumulation of message cache restricts your messages from getting delivered. However, by clearing the message cache you can eliminate this problem effortlessly on Android devices. Although there’s no option to Clear Cache on iOS instead you can Force Stop the Messaging App or reset your device to remove unused messages.
Reason 14: SIM Card Not Working
A faulty or corrupted SIM card will never work sending messages. You need to block your existing Jio SIM and purchase a new one so that you can avail the message service. Connect with Jio Customer Support over chat, call, email, or visit the Jio Store to disable your number. In case, your SIM is not corrupted then the problem might be within the SIM tray. You can just clean it with a soft cotton cloth or cotton swab and insert it again. Send a sample message to confirm if the outgoing message failure is resolved on your number.
Conclusion
Fortunately, resolving the message-sending failure in the Jio SIM is extremely easy and hassle-free. There’s no technical expertise needed to resolve this glitch. However, you need to ensure that you implement the solutions correctly for accurate results. Lastly, if these troubleshooting solutions don’t resolve the issue then you can always reach out to Jio Customer Support for assistance.
