Incoming and outgoing SMS Failure is a common problem faced by users of telecom companies. The problem intensity goes up to 2x if you’re unable to send important text messages. In recent times, BSNL users have been going through this issue. Knowing that we researched and found out prominent reasons and solutions. By using the effective solutions listed in this article you can fix the the outgoing SMS error on BSNL SIM.
8 Main Causes For Outgoing SMS Error On BSNL
- Inadequate Balance: You will face an outgoing SMS error on BSNL if you’re trying to send a message while having zero balance on your number. The message delivery might also fail if the recipient doesn’t have enough balance to receive text messages
- Incorrect SMSC Number: Every state has a unique SMSC number. If the SMSC number is not entered as per your state on your device then your text messages won’t get delivered to the recipient
- Faulty SIM Card: If you’re using a damaged SIM Card then the message sent by you won’t get delivered to another number
- Inactivated SIM Card: If you have purchased a new BSNL SIM and trying to send a text message without activating it then you’re doing it wrong. You need to activate your SIM Card to use messaging services
- Wrong Network Settings: You will experience difficulty in sending messages if network settings are not saved correctly on your device
- Invalid Message Format: Using various special characters or numbers can hinder your message delivery
- Poor Signal or Network Zone: If you’re in an outdated area with no BSNL network towers then your outgoing message services will be affected
- Government Compliance: During curfews, big riots, or political disruptions government puts a halt on digital communication services due to which the residents residing there can’t make a call, use data, or send text messages. If any such incident has recently happened around your surroundings then the services may be blocked which could be the reason for outgoing SMS Error on BSNL
Also Read: Block BSNL SIM CARD Online & Offline | Deactivate Your SIM
1O Workable Fixes For Outgoing BSNL Message Failure
Solution 1: Recharge your BSNL SIM with sufficient balance to receive and send text messages. You can even recharge through IVR, local mobile outlets, BSNL app/website and various third-party platforms however we have listed the instructions for the app and the website considering that they’re the reliable ones.
Through BSNL App
- Step 1: Log in to the BSNL App by filling in the necessary credentials
- Step 2: Tap on ‘Recharge’ option
- Step 3: Fill your BSNL number, Circle, GSN Prepaid, and Nickname in the dialog box
- Step 4: Tap on the linked number
- Step 5: Opt your BSNL Prepaid recharge plan
- Step 6: Tap on Continue and make the payment. You’ll receive a confirmation message from BSNL stating that recharge is done on your BSNL SIM.
Through BSNL Official Website
- Step 1: Open the BSNL official website
- Step 2: Tap on the Select/State Circle option
- Step 3: Choose the circle. For Example: West Bengal
- Step 4: Compare different plans and choose one
- Step 5: Tap on the ‘Recharge’ option
- Step 6: Enter your 10-digit BSNL number, email address, alternate contact number, and captcha code
- Step 7: Tap on the Submit button and wait for the recharge confirmation message
Subsequently, you can recharge your number through Paytm, PhonePe, Bajaj Finserv, etc as these platforms offer cashback, and discounts during festivals. You also get discount while making payment through credit cards.
Solution 2: Check your BSNL SMSC number through USSD Code or Message Settings. If it’s wrong then next enter the right SMS Centre Number and update it. Your issue will likely get fixed once you enter the correct SMSC number.
Solution 3: Reset your Network Settings to stop the outgoing message failure. The steps are listed below:
- Step 1: Tap on the Settings icon
- Step 2: Type Reset Network Settings in the search bar
- Step 3: Choose Reset Network Settings
- Step 4: Enter your phone password
- Step 5: Tap again on Reset Network Settings displayed in red color. Your network settings will set back to default settings. You can now check if the messages are getting delivered or not. It’s most likely that your problem will be resolved.
Solution 4: Contact BSNL Support to activate your new BSNL Sim. You can also dial 53734 to enable BSNL VoLTE SIM which is available in selected metropolitan cities only.
Solution 5: Switch From 4G/LTE to 3G or 2G. If you’re using a BSNL 4G SIM then sometimes switching from 4G to 3G or 2G network could be the quickest solution.
- Go to Settings > Mobile Network
- Tap on the SIM Card which has BSNL SIM. It’s advised to keep the BSNL SIM in Slot 1
- Tap on Preferred Network Type displayed under SIM Info & Settings
- Move from 4G/LTE to 3G/2G or 2G only
Send a message after changing your network settings and check the results. However, get back to the 4G network after a while as staying on a 3G/2G network can create network hindrances.
Solution 6: Ensure that your device date and time settings are accurate. If not then enter the date and time in the right format to avoid outgoing SMS issues.
Solution 7: Switching off a device and restarting it again is the easiest solution to resolve this issue. Hold your power button for a while and tap on the Restart option. Once your device restarts again check if you’re allowed to send messages.
Solution 8: Only Android users can implement this solution. Tap on the Message App and click on the ‘i’ icon. Click on Force Stop under the App Info menu to forcefully stop the messages. This will cause disruption for a while but will resolve the solution eventually. However, we advise you to restore the settings to normal after some time.
Also Read: BSNL TO BSNL Balance Transfer (USSD Code)
Solution 9: Your messaging services might get hampered if you have less storage on your device. To continue sending messages you need to delete unwanted applications which are consuming excessive space. Go to Settings > Storage and check which apps, media, and audio are taking space and delete the useless ones.
Solution 10: At times, changing the device or the sim slot can help you restart the SMS service. You can change the SIM slot from SIM 1 to SIM 2 or vice versa or insert SIM Card in another device to continue using the messaging services.
Regardless of using these solutions to fix the message problem. You also need to keep a note of a few other things like always being in a strong and safe BSNL Network Zone, entering the specified format while sending messages to BSNL or any other portal, and cleaning your SIM Card with a soft cloth to remove excess dirt. These can be also denoted as pre-requisite preventive measures following which you might not face message delivery failure in the future.
Quick Fixes For Incoming BSNL SMS Error
You can also use the solutions listed above if you’re unable to receive messages on your BSNL number from another number. Apart from these solutions, there are a few more that you can implement to fix the incoming message failure.
- DND Deactivation: If you have enabled DND in the past to avoid spam calls then you won’t receive messages. To disable DND mode you need to send STOP to 1909 or dial 1909 and connect with the customer care executive.
- Delete Spam Messages: Delete all the spam messages manually from your phone. In addition, you can block spam messages passage from the settings so that you don’t receive unwanted messages later.
Conclusion
To know why your SMS services are getting disrupted you need to understand the root cause first. We have listed the reasons behind this error along with simple fixes for your understanding. For more clarification regarding the solutions, you can then seek help from the BSNL Customer Support. They’ll guide you appropriately to troubleshoot your issue permanently.
